Refund policy

Returns

Because every single order is made-to-order (or cut-to-order) just for you, we are unable to accept returns or exchanges.

As a small business creating custom items, we don't maintain an inventory of pre-made stock, and we cannot guarantee that a specialized or cut item will find another home. Because of this, all sales are final.

We want you to love your purchase! Please double-check your measurements, colors, and specifications before placing your order. If you have any questions at all, please reach out to us before ordering—we’re always happy to help you make the perfect choice.

 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at eamillwork@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded..

Shipping
To return your product, you should mail your product to: Executive Architectural Millwork, 1 Comac Loop Unit 7, Ronkonkoma NY 11779, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.